SHIPPING AND DELIVERY
At i40 Truck Parts, we take pride in providing a comprehensive and reliable shipping experience to meet the diverse needs of the heavy-duty trucking industry. Our commitment to efficiency, transparency, and customer satisfaction is reflected in our shipping and delivery policies.
ESTIMATED SHIPPING TIMES:
Our goal is to get your heavy-duty truck parts to you as quickly as possible. We offer a variety of shipping options tailored to your requirements:
- Small Package Saver: 3 to 7 business days (ideal for products under 10 pounds, often available for FREE SHIPPING items).
- Ground: 1 to 6 business days (our primary carrier is UPS, occasionally FedEx).
- Second Day Air: 2 to 3 business days (contact our sales department for details).
- Next Day Air: 1 to 2 business days (contact our sales department for details).
- Canada: 1-6 business days (transit time may vary due to customs and may require additional information).
- Large Package Rate: 3-5 business days (for residential deliveries, carrier may contact for scheduling).
- Will Call (Customer Pick Up): Must be requested over the phone; no shipping or handling charges.
FREIGHT/OVERSIZE SHIPMENTS:
For larger shipments, our Freight/LTL shipping quotes are based on delivery to commercial addresses with official business hours. Non-commercial addresses may require additional fees.
FREE SHIPPING PROMOTIONS:
Enjoy free shipping promotions that apply to USPS or UPS with a 3 to 7 day transit time. Valid for the contiguous 48 United States.
CANADA AND INTERNATIONAL SHIPMENTS:
For our Canadian and international customers, we offer dedicated services. Please contact us at support@i40truckparts.com for a custom shipping quote. Customers are responsible for duties, taxes, and other charges.
DAMAGED SHIPMENTS:
In the unfortunate event of a damaged shipment, report it within 24-48 hours. Cancellation requests related to damaged shipments should be coordinated with our customer service department.
REFUSED SHIPMENTS:
You can refuse a shipment, but please contact us in advance. Refused shipments may incur return shipping charges and initial shipping charges, which will be deducted from the refund.
At i40 Truck Parts, we understand the importance of timely and reliable shipping. Our policies are designed to ensure a smooth and efficient delivery process for all your heavy-duty truck part needs. Trust us for a shipping experience that keeps your fleet on the road.
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WARRANTY AND RETURNS
At i40 Truck Parts, we stand behind the quality and reliability of our heavy-duty truck parts. Our commitment to customer satisfaction extends to clear and transparent warranty and returns policies.
WARRANTY COVERAGE:
Most of our products come with a 90-day warranty, starting from the date of purchase. This warranty covers defects in materials and workmanship under normal use and service, ensuring your confidence in every purchase.
WARRANTY EXCLUSIONS:
While our warranty covers a broad range of situations, there are certain exclusions to be aware of, including damage resulting from accidents, misuse, or negligence; parts that have been altered, modified, or tampered with; normal wear and tear from regular use; and improper installation or maintenance.
MAKING A WARRANTY CLAIM:
If you encounter an issue covered by our warranty, follow these steps to initiate a claim:
- Contact Us: Reach out to our customer service team at support@i40truckparts.com or call us at 1-828-222-0375.
- Provide Information: Have your order number and details about the issue ready. Describe the problem and provide any necessary documentation, such as photos.
- Evaluation: Our team will evaluate the claim and guide you through the next steps, which may include returning the defective part.
SHIPPING COSTS:
While the warranty covers the replacement or repair of the defective part, the customer is responsible for shipping costs associated with returning the item. i40 Truck Parts does not cover shipping fees for warranty claims.
TERMS AND CONDITIONS:
- Warranty coverage is non-transferable and applies only to the original purchaser.
- Our warranty is void if the product is installed by an unauthorized party.
- i40 Truck Parts reserves the right to either repair or replace the defective part at its discretion.
RETURNS:
If you need to return a purchased part, our 30-day return policy ensures flexibility:
- Contact Us: Reach out to our customer service team at support@i40truckparts.com before sending any items purchased from us.
- Return Authorization Number (RA): All returns must have a valid RA number issued by our customer service department.
- Conditions for Returns:
- Restocking Fee: i40 Truck Parts has a 20% restocking fee that is applicable on every sale.
For any warranty claims or returns, trust i40 Truck Parts to provide clear guidance and a seamless process. Your satisfaction is our priority. Contact support@i40truckparts.com for inquiries or assistance.
